November 24, 2025
Holidays are hectic enough without technology adding to the chaos. Customers rush to fit in last-minute errands, employees balance family commitments, and everyone's stress levels are through the roof. The last thing your business needs is to frustrate people with technical mishaps that could easily be avoided.
Consider this your essential "Holiday Tech Etiquette Guide"—because nobody wants to be recognized as that business who ruins someone's day.
1. Update Your Online Business Hours Before Customers Get Disappointed
Imagine a customer racing across town during their lunch break because your Google listing says you're open, only to find your doors locked and lights off. Congratulations, you've just sparked a frustrated experience no one wants.
Be sure to revise the following:
- Your Google Business Profile—the foremost source customers check
- Your Facebook, Instagram, Yelp and any platform where customers seek your info
- A prominent website banner highlighting your holiday hours
- Apple Maps—surprisingly popular among many users
Example announcement: "Season's Greetings! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to enjoy time with family. Regular hours resume Monday morning—likely with a turkey hangover but eager to serve you!"
2. Craft Warm, Human Out-Of-Office Replies
If you're stepping away for the holidays, don't leave your customers hanging in email limbo. An auto-reply should act like a courteous host—professional, approachable, and informative.
Example message: "Thank you for reaching out! Our office will be closed from Nov. 28 to Dec. 1 for Thanksgiving. We'll reply promptly once we're back and caffeinated. For urgent matters, please call (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Out-Of-Office Messages Focused and Professional
Keep your auto-replies straightforward. Customers don't need a play-by-play of your holiday plans—skip the personal trip details and anecdotes.
Over-sharing isn't just unnecessary; it can also pose security risks. Stick to essential info like dates, response timelines, and alternate contact options. Save holiday stories and photos for your social media channels.
4. Verify Phone Systems to Prevent Customer Frustration
Holiday callers are often pressed for time and stressed. Ensure your voicemail messages accurately reflect your current hours and provide clear instructions, avoiding confusion.
Pro tip: Call your own business line to confirm messages are up-to-date—you'd be surprised how many still feature greetings from years ago.
Sample voicemail: "You've reached [Business Name]. Our office is closed for the holiday weekend. Please leave your message, and we'll get back to you Monday morning. For urgent assistance, press 1 to connect with our on-call team. Happy Holidays, and thank you for your patience!"
5. Communicate Shipping Deadlines Well in Advance
If your business ships products, be proactive about sharing order deadlines clearly and early. Display "order by" dates prominently on your website and send reminder emails to customers.
Late deliveries lead to frustration; missed expectations can damage trust. No one wants to explain why a beloved anniversary gift won't arrive until after the celebration.
The Key Takeaway: Respectful Tech Practices = Delighted Customers = Thriving Business
Holiday tech savvy isn't complicated. It's about setting transparent expectations, talking to customers like real people, and valuing their time. A few simple updates can eliminate headaches and keep your reputation shining through the season.
Remember: the aim is to not only avoid glitches but to ensure customers feel valued and supported—even when you're offline.
Need assistance ensuring your systems and customer experience remain seamless this holiday season? Call us at 920-818-0900 or click here to book your free 15-Minute Discovery Call. Let's chat about easy ways to keep your operations smooth while you enjoy your well-earned break.
